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Verified Review
“The technician went above and beyond! Not only did he replace the broken spring, but he also noticed our safety sensors were misaligned and fixed them at no extra charge. He even showed me how to do basic maintenance to extend the life of my door. This is what customer service should be.”
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Verified Review
CITIES & NEIGHBORHOODS WE SERVE
Richmond
Steveston
Terra Nova
Brighouse
Ironwood
Seafair
Broadmoor
Vancouver
Downtown Vancouver
East Vancouver
Kitsilano
Point Grey
Burnaby
Metrotown
New Westminster
Surrey
Langley
Delta
Ladner
Tsawwassen
White Rock
North Vancouver
West Vancouver
Coquitlam
Port Coquitlam
Port Moody
Maple Ridge
Pitt Meadows
Abbotsford
Mission
Chilliwack
Squamish
Whistler
Richmond Garage Door Repair
As our home base, Richmond receives priority service with the fastest response times in the Lower Mainland. We serve all Richmond neighborhoods including Steveston, Terra Nova, Brighouse, Ironwood, Seafair, Broadmoor, East Richmond, and Hamilton. Most Richmond calls receive same-day service.
Average Response: 45-60 minutes
Vancouver Garage Door Repair
Full garage door repair services throughout Vancouver from the West End to East Van. We regularly service Kitsilano, Point Grey, Dunbar, Kerrisdale, Marpole, South Granville, Mount Pleasant, Commercial Drive, and all downtown Vancouver neighborhoods.
Average Response: 60-90 minutes
Burnaby Garage Door Repair
Comprehensive garage door services for Burnaby homeowners and businesses. From Metrotown to the Heights, Capitol Hill to South Burnaby, our technicians know Burnaby well and provide fast, professional garage door repairs and installations.
Average Response: 60-90 minutes
Surrey Garage Door Repair
Serving all of Surrey including Newton, Fleetwood, Guildford, Whalley, Clayton, Cloverdale, and South Surrey. As BC’s second-largest city, Surrey homeowners can count on Up and Down for reliable garage door repair with competitive pricing.
Average Response: 75-120 minutes
Delta Garage Door Repair
Complete garage door services for Delta including Ladner, Tsawwassen, North Delta, and Sunshine Hills. We understand the unique needs of Delta homeowners, from heritage homes in Ladner to newer developments throughout the municipality.
Average Response: 60-90 minutes
North Shore Garage Door Repair
Professional garage door repair for North Vancouver and West Vancouver. We service everything from downtown Lonsdale to Deep Cove, from West Van’s British Properties to Horseshoe Bay. Experienced with steep driveways and challenging access situations.
Average Response: 75-120 minutes
How do I know if my garage door spring is broken?
There are several telltale signs of a broken garage door spring:
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Loud bang:
Broken springs often release with a loud noise similar to a gunshot or firecracker
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Door won’t open:
The door feels extremely heavy or won’t lift at all
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Visible gap:
You can see a gap in the spring coils (torsion spring)
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Crooked door:
The door rises unevenly or appears tilted
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Opener struggles:
The opener motor runs but the door barely moves
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Cables hanging loose:
Without spring tension, cables may appear slack
If you notice any of these signs, stop using your garage door immediately and call for professional repair. Attempting to operate a door with a broken spring can damage your opener and is extremely dangerous.
How much does garage door spring replacement cost in Richmond?
Garage door spring replacement in Richmond typically costs between $250-$500 for residential doors. The exact price depends on:
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Spring type:
Torsion springs cost more than extension springs
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Single vs. pair:
We recommend replacing both springs together ($350-$500) even if only one is broken, as the second spring is likely to fail soon
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Door size and weight:
Heavier doors require stronger, more expensive springs
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Spring quality:
Standard springs (10,000 cycles) vs. high-cycle springs (25,000+ cycles)
Our pricing includes the spring(s), labor, proper balancing, safety testing, and warranty. We provide upfront pricing before starting any work.
Do you offer same-day garage door repair?
Yes! We offer same-day garage door repair service throughout the Lower Mainland. For most calls received before 2 PM, we can have a technician at your location the same day. Our average response time in Richmond is 60-90 minutes. For emergencies outside regular hours, our 24/7 service team is available with typical response times of 60-120 minutes depending on location.
What areas do you serve?
Up and Down Garage Doors serves the entire Lower Mainland from our Richmond headquarters, including:
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Richmond:
All neighborhoods including Steveston, Terra Nova, Brighouse, Ironwood, Seafair
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Vancouver:
Downtown, East Van, Westside, South Vancouver, all neighborhoods
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Burnaby, New Westminster:
Metrotown, Heights, all areas
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Surrey, Delta, Langley:
Newton, Fleetwood, Ladner, Tsawwassen, Cloverdale
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North Shore:
North Vancouver, West Vancouver, Deep Cove
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Tri-Cities:
Coquitlam, Port Coquitlam, Port Moody
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Fraser Valley:
Abbotsford, Mission, Chilliwack
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Sea-to-Sky:
Squamish, Whistler (seasonal)
Are you licensed and insured?
Yes, Up and Down Garage Doors is fully licensed and insured. We carry $2 million in comprehensive general liability insurance and maintain WCB (WorkSafeBC) coverage for all our technicians. We’re also registered with the Better Business Bureau and maintain membership in industry associations. Our technicians undergo background checks and continuous training on safety protocols and new products. You can request proof of insurance at any time.
What brands of garage doors and openers do you service?
We service ALL major garage door and opener brands, including:
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Garage Doors:
Hörmann, Wayne Dalton, CHI Overhead, Haas Door, Northwest Door, Martin Door, Raynor, Overhead Door, and more
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Openers:
LiftMaster, Chamberlain, Genie, Manaras, Opera, Marantec, Linear, and more
We’re authorized dealers for Hörmann, LiftMaster, and Chamberlain, which means we can provide warranty service and genuine replacement parts for these brands. For all other brands, we stock compatible parts and can source OEM components when needed.
How long do garage door springs last?
Garage door spring lifespan depends on the spring quality and how often you use your door:
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Standard springs (10,000 cycles):
7-10 years with average use (4 cycles/day)
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High-cycle springs (25,000 cycles):
15-20 years with average use
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Commercial-grade springs (50,000+ cycles):
20+ years
One “cycle” equals one complete open and close. Factors that reduce spring life include lack of lubrication, rust, extreme temperature swings, and door imbalance. We recommend high-cycle springs for most homeownersâthe additional cost is minimal compared to the inconvenience of more frequent replacements.
Can I replace a garage door spring myself?
No. Garage door spring replacement is extremely dangerous and should only be performed by trained professionals.
Torsion springs are under tremendous tension (enough to lift 150-400+ pounds) and can cause serious injury or death if mishandled. Even with the proper tools, DIY spring replacement lacks the safety margins built into professional training and equipment. Additionally, improper installation leads to door imbalance, premature spring failure, and potential opener damage. Please call a licensed technicianâyour safety is worth more than any potential savings.
Why won’t my garage door close all the way?
A garage door that won’t close completely typically has one of these issues:
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Safety sensor misalignment:
If the photo-eyes are blocked, dirty, or misaligned, the door will reverse to prevent closing on an obstruction
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Limit switch needs adjustment:
The opener’s down-limit may be set incorrectly, stopping the door before it reaches the floor
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Track obstruction:
Debris, damage, or misalignment in the tracks can prevent full closure
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Broken cable:
A snapped cable on one side causes the door to close unevenly
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Worn weatherstripping:
Thick or damaged bottom seals can prevent proper closure
Start by checking and cleaning your safety sensors. If the sensors appear aligned and clean, the issue likely requires professional diagnosis.
What warranty do you offer on repairs?
We stand behind our work with comprehensive warranties:
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